Refund Policy

Last updated: 26 October 2026

SafeAgree Pro is sold as one-time packs of credits, one credit per premium analysis. If a pack is not what you expected, you can have your money back for the credits you have not used. This page says how.

1. The refund window

Within 14 days of buying a pack you can ask for a refund for any reason, no questions asked: the full price if you have not used any of its credits, or the share of the price that matches the credits you have not used. Credits spent on analyses that finished are not refunded, because each one has already been paid for at the AI provider that produced it. If you have bought more than one pack, credits count as spent from the oldest pack first.

2. How to ask

1. Email contato@safeagree.org from the email address you used at checkout, with the word "Refund" in the subject.
2. Tell us the date of the purchase. Forwarding the Stripe receipt is the quickest way; it has everything we need. We work out the unused share from your balance in our Stripe account.
3. We issue the refund through Stripe to the original payment method. You do not need to send us any card details, and we could not use them if you did.

We aim to reply within a few days. Once issued, Stripe says a refund normally appears on your statement within 5 to 10 business days, depending on your bank. If it has not appeared after that, write to us again and we will send you Stripe's refund reference so your bank can trace it.

3. After a refund

A refund removes the refunded credits from your balance automatically; your key keeps working for any credits that remain. After every pack a key covers has been refunded in full, the key is no longer licensed and you must stop using it. If you dispute a payment with your bank instead, that pack's credits are removed.

If you bought the earlier lifetime Pro unlock, the 14-day full refund it was sold with still applies to that purchase, and after a refund that key is no longer licensed and cannot be restored.

4. Requests after 14 days

After the 14-day window, refunds are at our discretion. If Pro did not work for you, or the service changed in a way that removed what you paid for, write to us anyway and explain what happened. We can also put credits back on your balance instead, for example after an analysis that went wrong.

5. Paid but no key?

If you paid and did not receive a key (for example because you closed the tab before Stripe sent you back to the site), you do not need a refund to fix it. Open the Unlock premium dialog on the home page and use "Lost your key? Restore it" with the email address and the last four digits of the card you paid with. If that does not work, email us and we will sort it out.

6. Your legal rights

Nothing on this page limits the rights you have under the consumer law of the country where you live, including the right of withdrawal under Brazil's Código de Defesa do Consumidor (art. 49) and, for purchases made from the EU, your rights under the Consumer Rights Directive.

7. Contact

Seller

Lucas Mari Dreyer, Brazil

Email

contato@safeagree.org